FAQs

Tender Land Home

What are your Shipping Policies?
We currently only ship within the 48 contiguous states of the USA via USPS. We hope to add more destinations in the future. Please keep checking back for any updates. Allow 2 full business days for us to process your order. Our shipping fees are as follows:

What are your Shipping Fees?
We currently offer Priority Mail (arrives in 1 to 3 business days). Our shipping rates are calculated in real-time using USPS Priority Mail rates based on your order's weight and your shipping address's distance from our Phoenicia, NY warehouse.

Can I have my items gift wrapped?
Simply specify gift wrap in the Special Instructions box at check out and your gifts will be wrapped in our premium signature gift wrap with contrasting Organza Ribbon.

What are your Return Policies?
Merchandise purchased from tenderlandhome.com may be returned for Tender Land Home store credit (minus original shipping and gift wrapping fees) or exchange (minus original shipping and gift wrapping fees) within 30 days from delivery of goods by Tender Land Home. Refunds are not issued except in the case of defective merchandise we are unable to replace. Upon receipt and inspection of goods to Tender Land Home's satisfaction the appropriate exchange or merchandise store credit for the amount reflected on the original receipt (minus gift wrapping and shipping charges) will be processed. If you want to return or exchange an item send us an email at info@tenderlandhome.com and send your item to: Tender Land Home, 64 Main Street, PO #220, Phoenicia, NY 12464. For more info, check out our RETURNS PAGE.

Where's your brick & mortar store located?
Planning a trip to the Catskills? Stop by and visit our brick and mortar store...

Tender Land Home:
64 Main Street, Phoenicia, NY 12464. Map It
845-688-7213, info@tenderlandhome.com
Hours: Open 10AM - 6PM (Closed Tuesdays and Wednesdays)

How do I contact you?
Please contact us Thu - Mon from 10AM - 6PM EST at 845-688-7213. Or via email anytime at info@tenderlandhome.com

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